01206 625623
The Modern Plaque specialists

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Terms and conditions

1. Dispatch Policy

While every effort will be made to ensure that all items shown are available to order we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

If we are unable to supply the goods required to your particular specifications,you will be notified as soon as possible after we receive your order, and you will be offered a full refund or an alternative...

Whilst every effort is made to despatch goods for the expected due date we can accept no responsibility for consequential losses if the item is delayed.

2. Prices And Tax

Payment must be sent with order. Card transactions are completed before work is started on the sign. The Credit cards accepted are VISA, MASTERCARD, VISA DELTA AND SOLO. International transactions are subject to the exchange rate on the date of transaction. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties. .

3. Cancellation And Returns

If your order is not manufactured to your instructions, you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods,(please note that 'special' instructions must be given in writing and confirmed by us) If you need to return goods, please contact us beforehand, telling us that you are returning the goods and the reason why.

Goods received damaged in transit will be replaced as soon as possible free of charge.

Unpack your parcel immediately upon arrival. Check for any damage or shortages. These must be reported by email to [email protected] within 12 hours of being receiving your shipment. Faulty goods will be replaced to original order specifications as soon as possible.

Bespoke items cannot be refunded or credited.

Goods lost in transit will be remade to the same specifications as the original order. Missing parcels should be reported if they do not arrive within 14 days of the dispatch date.

Returns are made at the customers' expense, although we may waive this responsibility in certain circumstances. There is a 14 day time limit for returns.

We reserve the right to implement a 25% Handling charge for orders cancelled by customer at any time prior to manufacture of that order. Orders can not be canceled once the manufacturing process has been started.

4. Colours, Shapes And Sizes

The colour of goods may vary slightly from that shown on the web site due to limitations of browser software and monitors.

Also colour variations are likely to occur due to the nature of natural materials used.

Irregular shaped plaques, may vary slightly from the samples shown.

All sizes quoted are approximate.

It is the customers responsibility to advise us of any maximum or minimum dimensions at the time of order.

5. Vinyl Lettering And Graphics

All our vinyls are good quality industry standard vinyls. However we cannot guarantee that they will adhere to every surface. Neither can we be held responsible for damage to the substrate once the vinyl is removed. Test samples are available. It is the responsibility of the end user to test for comparability.

6. Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties, but we reserve the right to pass on customer's contact numbers to parcel carriers in the event of delivery difficulties,unless specifically requested not to do so. All customer details are used only in accordance with the Data Protection Act.

7. Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

8. Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

9. Failed Deliveries

All orders whether 'Free delivery' or 'Charged for' delivery refer to an order being sent to a given address once only.

We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery.

10. Photographs Of Our Signs

We reserve the right to use images of any of our signs on our web sites or other advertising material. If you would prefer us not to use an image of your sign, please let us know on placing the order.

11. Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.